XOS Technologies: Tech Support Internship

Employer Information:


Location: Billerica
Website: www.xostech.com
Email: jointheteam@xostech.com
About: XOS Technologies, Inc., a leading digital sports media and technology company. In its mission to offer one-stop technology solutions geared to help sports teams and leagues win on and off the field, XOS Technologies’ product line includes Digital Video Editing Coaching Tools and Facilities Design & Integration, which help teams and leagues integrate video and data technologies to assure maximum return on each technology investment. XOS Technologies' audio, video, computer, software and Internet products can be found at practice facilities, arenas and on the road across the country. XOS' more than 600 clients include teams in the NFL, AFL, CFL, NBA, WNBA, NHL, MLB, MLS and NCAA. Headquartered in Billerica, MA, and Lake Mary, FL, XOS has approximately 100 employees dedicated to fulfilling the company's mission to provide ongoing, innovative technology solutions for our valued partners, with special emphasis on complete customer satisfaction.

Internship Information:


Title: Tech Support Internship
Department: Technicial Customer Suport
Location: BIllerica
Description: This position is for academic credit and offers flexible hours, casual dress code and a chance to work with some of the country’s best collegiate and professional sports teams. If selected, the intern will walk away with great work experience in an exciting industry and a letter of recommendation. Candidates will perform a variety of duties, inclusive of the following: • Routing, Tracking and Documenting customer issues in the support database • Train on XOS product lines and eventually provide support for these products • Assist in troubleshooting complex customer issues with senior support representatives • As Necessary, on-site support of XOS customer base • Use independent, professional judgment that would impact customer satisfaction. We are looking for an energetic and dynamic person to fill our Technical Support Internship position. If interested, please submit a cover letter and resume to jointheteam@xostech.com
Requirements: Position Requirements: • Junior, Senior or Graduate-level student majoring in at an accredited educational institution • Minimum 20 hours a week • Fast learner with a high level of technical expertise • Strong communication skills, both written and verbal • Knowledge of sports is a plus
Commitment (hrs/week): 20 hours per week
Deadline: 10/2009

How to Apply:


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